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Faqs

Who are we?

At Highlands Senior Living, we are a family-owned and operated senior living community dedicated to providing exceptional care across multiple locations. Our mission is simple: to create environments where seniors can live Happy, Healthy, and Highly Affordable lives. We believe senior living should feel like home — warm, welcoming, and filled with meaningful connections. Our communities focus on personalized care, engaging activities, and supportive services that promote independence while offering peace of mind for families. Our leadership teams are hands-on, accessible, and deeply invested in the well-being of every resident. At Highlands Senior Living, we’re more than a place to live — we’re a place to belong.

What types of care do you offer?

We offer both Assisted Living and Memory Care in a warm, homelike environment designed to support residents at every stage of aging.

Do you offer short-term stays or respite care?

Many communities offer respite stays (short-term) for caregiver relief or post-hospital transition. Length of stay and availability vary. Contact your local facility for more information.

What is the difference between Assisted Living, Memory Care, and Skilled Nursing?

Assisted Living: Help with bathing, dressing, medication reminders/management, meals, and daily support while maintaining independence. Memory Care: Enhanced structure, dementia-specific programming, and increased supervision in a secured environment. Skilled Nursing: Higher medical complexity (e.g., wound care, IV therapy) typically delivered in nursing homes or rehab settings.

How do I know if my loved one is ready for senior living?

Common signs include missed medications, frequent falls, difficulty cooking/cleaning, weight loss, isolation, caregiver burnout, or worsening memory/confusion. We can help assess needs during a tour.

What does a typical day look like?

Residents can expect a structured but flexible day with meals, activities, social events, wellness programs, and support as needed—plus time for personal routines, family visits, and rest.

What help do residents receive?

Support may include help with bathing, dressing, grooming, mobility, toileting, dining support, and medication management, based on an individualized care plan.

How do you handle medication management?

We follow safe medication procedures that may include medication administration, monitoring, ordering/refills coordination, and documentation per state regulations and physician orders.

Can residents use their own doctors?

Yes. Residents can usually continue with their own primary care physician and specialists. We can also help coordinate transportation and appointments as needed.

What happens if care needs increase over time?

We reassess periodically and update the care plan. If needs exceed what we can safely provide, we work with families to coordinate next steps and transitions.

Do you provide physical therapy or home health services?

Therapy and home health are often delivered by third-party providers who can visit on-site, depending on availability and insurance coverage.

How do you support residents with dementia?

We focus on routine, engagement, and individualized care plans to promote dignity, comfort, and meaningful daily experiences.

Is Memory Care secured?

Yes. Memory Care typically includes controlled access and safety measures to help prevent wandering and support resident safety.

Are meals included?

Yes. Most communities include chef-prepared meals and snacks daily. We can accommodate many dietary needs (low-sodium, diabetic-friendly, allergies) with notice.

What activities do you offer?

A variety of options like games, music, crafts, exercise, devotional services, social hours, outings, and celebrations. Activity calendars are typically available weekly/monthly.

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